Access to Quadri support. Support is provided from Civil Support firstname.lastname@example.org . Queries will be answered within 48 working hours.
Active Maintenance - Preventive maintenance. Monthly health check.
Preventive maintenance including troubleshooting 12 times a year:
- Troubleshooting and repair of the database.
- Advice on data storage management.
- Control of Event log and Alert log for Application and Oracle database.
- Control of Hot Data Backup
- OS Updates
Advice on installation of critical updates and particularly updates that can improve performance and uptime.
Following upgrades are included:
The following upgrades are included:
- One main release per year
- Feature packs
Backup/Recovery/Restore ordered by the customer will be carried out in accordance with the hourly rates
Migration help can be provided and will be charged based on time used
Support in updating OS can be provided and will be charged based on time used
External integrated services
Control and advice in connection with the configuration in connection with Trimble Quadri browser programs